Privacy Policy

Who We Are

Flux Auto Glass is a mobile auto glass service operating in Arizona. We provide windshield replacement, chip repair, ADAS calibration, side and back window glass replacement, and window tint installation. We can be reached at:

Phone: (800) 793-5894
Email: support@fluxautoglass.com
Mailing address: Flux Auto Glass, Phoenix, AZ

Information We Collect

When you request a quote, schedule service, or contact us, we may collect:

• Name, phone number, and email address
• Vehicle information (year, make, model, VIN)
• Photos of damage you provide
• Insurance carrier and policy information (when you authorize us to handle a claim)
• Your location or service address for mobile delivery
• Payment method type — we do not store credit card numbers; those are processed directly through our payment processor and never stored on our systems

How We Use Your Information

We use the information we collect to:

• Provide you with a quote and schedule your service
• Dispatch a technician to your location
• Follow up after service for quality and warranty purposes
• Contact you about warranty issues related to your install
• Send appointment confirmations and reminders
• Comply with insurance carrier documentation requirements when you authorize a claim

Who We Share Your Information With

We share your information only as necessary to provide service:

• Insurance carriers — when you authorize us to file or manage a claim on your behalf
• Our payment processor — for transaction processing only
• Our scheduling and dispatch system — to manage appointments
• Our technicians — who receive only the information needed to complete your install (name, address, vehicle details, job notes)

We do not sell your personal information to third parties. We do not share the contact or vehicle details you submit with advertisers; the analytics and advertising-measurement tools described under “Cookies and Tracking” below collect anonymized site-usage data only.

How We Protect Your Information

We use standard industry practices to protect your data, including encrypted connections (HTTPS) for all web communications, restricted access to customer records, and no unnecessary data retention. We retain your service record for warranty and business purposes.

Cookies and Tracking

We use third-party analytics and advertising-measurement tools to understand how visitors use our site and how well our advertising performs:

• Google Analytics 4 — measures site traffic, which pages are viewed, and general (non-precise) location and device information.
• Microsoft Clarity — collects anonymized, aggregated usage data including heatmaps and session replays to help us improve the site. Clarity automatically masks the text you type, such as your name, contact details, and other form entries.
• Google Ads — when we run advertising, we measure which ad interactions lead to a quote request or call (conversion measurement). This may set advertising cookies.

These tools may set cookies and collect device and usage data as described in their own privacy policies (Google: policies.google.com/privacy; Microsoft: privacy.microsoft.com). We do not sell your personal information. You can disable cookies in your browser settings or use browser controls to opt out of analytics; doing so will not affect your ability to contact us or request service.

Your Rights

You may at any time:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data (subject to any legal or warranty retention obligations)
• Opt out of marketing communications by replying STOP to any text or emailing us
• Contact us with any privacy concerns

California, Virginia, and Colorado Residents

Residents of California (CCPA), Virginia (VCDPA), and Colorado (CPA) have additional rights including the right to know what personal data we collect, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of personal data. We do not sell personal data. To exercise any of these rights, contact us at the phone number or email below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be posted here with a new "Last updated" date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Phone: (800) 793-5894
Email: support@fluxautoglass.com
Mailing address: Flux Auto Glass, Phoenix, AZ